Hidden Jeans uses UPS and FedEx for domestic shipping and DHL for all international shipments.
Any deliver / freight / cargo inquiries can be requested by calling in or emailing shipping@hiddenjean.com
Order cancellations can be requested by phone, email or fax with attention to the websales department.
No cancellations will be accepted after shipment.
All sales are non-refundable. Only exchanges or merchandise credit will be allowed. Shipping and handling fees are non-refundable unless there is a manufacturer’s defect or fault.
RA(Return Authorization) for any damaged items must be made within 7 days upon receival of merchandise. All items being returned for merchandise credit must be in its original condition with the original packaging. Customer can contact us by phone, email or fax to request the RA.
There is a 20% re-stocking fee on all returned merchandise without RA(Return Authorization), refused and unaccepted package(s), or past the 7 days grace period.
Items returned after 15 days from the date received will not be accepted. All sales items are final.
